Service Technician
What You’ll Do
• Perform repairs and maintenance on all types of Tesla vehicles, either with or without supervision depending on skill level
• Demonstrate a fundamental understanding of multiple Tesla vehicle systems and subsystems
• Clean and detail vehicles when needed, inspecting vehicles prior to customer delivery either after a completed service or the delivery of new cars
• Collaborate with Senior Technicians in their work and move towards more advanced tasks as part of your development, continuously learning and developing your knowledge and skills
• Self-manage technical expertise development
• Operate a variety of hand-powered and motorized shop tools, calibrating and inspecting equipment as well as working with Tesla specific software and vehicle diagnostic tools
• Work across teams, engaging with other technicians and service center staff to solve problems and establish best practice
• Support other service centers as well as carrying out remote working if required by the business
• Effectively handle multiple priorities, organizing workload and meeting challenging deadlines by having excellent time management
• Work as cost effectively as possible and keep a tidy workspace
• Follow all Tesla specified repair guidelines to the accepted quality levels, following safety instructions at all times
• Complete accurate technical write ups and administration, ensuring all internal systems are up to date
What You’ll Bring
• Education in a mechanical or electrical-related discipline and significant technical work experience from automotive industry or a related industry Aeronautics, Engines, Electrical, Marine, Aviation, other mechanics or industrial mechanic etc.)
• Ability to learn and adapt to a changing environment while delivering on performance KPIs
• You are expected to have a strong motivation to develop your skills, knowledge and demonstrate a performance mindset
• Ability to collaborate and succeed in a dynamic team environment, contributing positively to the collective environment and team spirit
• Motivated to work in a high-paced, dynamic environment that constantly evolves by introducing new technology and work methods
• Excellent communication skills in English are essential and an ability to translate technical concerns to our customers
• A passion for Tesla, serving as an advocate and brand ambassador to our customers
• A valid driving license and maintain a clean driving record
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Service Supervisor
What You’ll Do
• Supervise the health and safety compliance across the center, setting the tone and always leading by example
• Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
• Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
• Identify any training needs within the team and arrange relevant training courses as required
• Identify any roadblocks disturbing work flow and ensure that each individual has the tools and training to perform their role successfully
• Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
• Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
• Adopt new digital tools with ease and adapt quickly to new process changes
• Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment
• Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly, ensuring diaries are up to date, parts are available and backlog is managed
• Advise and educate the customer on Tesla warranty policies, acting as a subject matter expert, guiding and coaching the team with any warranty questions or challenges
• Plan, prepare and distribute work based on skill level, capacity and resource
• Support in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonizing.
• Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management
What You’ll Bring
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
• Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
• Ministry of Transport certifications are preferred: Mechanics, Electricity, Air conditioning and HV EV maintenance
• Possess the ability to build trust with your team and your Manager
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Good knowledge of MS Office
• Able to communicate, read, and write effectively in the English language, and other local languages if required
• Must have and continue to maintain a valid driving license and safe driving record
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Mobile Service Technician
What You’ll Do
• Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
• Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
• Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
• Educate the customers on technical information and general usage of the vehicle
• Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
• Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
• Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
• End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
• Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
• Operate a variety of hand, power, and shop tools and maintain tools and equipment
• Maintain records of time, expenses and materials
• Support other service centers when needed
• Work with a collaborative attitude and team spirit with your mobile team to achieve goals
• Develop and maintain your own individual development plan, continuously developing your knowledge and skills
What You’ll Bring
• Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
• Ideally a minimum 12-18 months of Tesla workshop experience, having good knowledge of all systems and apps
• Strong communication skills in English, and a local language, is essential
• Ability to engage with customers on a technical level and a strong customer focused mindset
• Passion for Tesla and serve as advocate and brand ambassador to our customers
• Demonstrate a safety minded attitude and safe work practice
• Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Be strategic and proactive. You must think and plan ahead
• Valid Driver’s license
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Service Manager
What You’ll Do
• Direct and focus the resources with service to ensure service teams are as effective as they possibly can be
• Develop and drive strategic decisions for the service organization in order to meet current and future business demands
• Select and coach a leadership team, giving them tools and clear objectives so they can help the local Service Center be successful and meet its targets
• Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
• Regularly review Service Center KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
• Proactively lead a team of managers, being present in the field and ensuring managers are empowered to make the right decisions to drive the business forward
• Connect and work closely with other service managers across EMEA, discussing daily operations, field operations service, to optimize best practice throughout the region
• Carry out quarterly performance and development reviews with managers, understanding what is needed for them to develop their role, setting clear goals, expectations and follow ups
• Constantly assess potential service improvements
• Manage financials from a service perspective for the center, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue
• Lead the region to expand and grow, including mobile service and new service locations
• Present and pitch to senior leadership and your teams on strategic initiatives to be implemented within the Service area for your center
• Liaise closely with broader business areas including, but not limited to, Sales, Delivery, EHS, HR, Recruitment, ensuring a strong network of peers
• As part of this role you will be required to travel to different centers within your region
What You’ll Bring
• Ministry of Transport certifications for professional manager are required: Mechanics, Electricity, Air conditioning and HV EV maintenance
• A proven background of leading an organization or region to meet operational and strategic targets
• Experience within the automotive industry is required
• Ability to find, organize and manipulate data for decision making and action taking purposes
• A background of interrogating numbers and identifying correlations
• An understanding of local employment law is highly desirable
• Excellent organization skills, with experience of high-level reporting
• Experience of working in an agile environment, where you have responded quickly to changing business needs
• An open and approachable leadership style, with experience of leading, motivating and coaching managers
• Proven experience of successful delegation to achieve results
• Excellent command of the English language
• Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
• Strong analytical IT skills, including use of Excel
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Senior Field Service Technician Industrial Storage / Supercharging
What You’ll Do
• Perform all on-site technical activities related to the installation, commissioning, repair, maintenance of our Energy storage and Supercharging network in Israel and abroad when needed
• Troubleshoot and perform root-cause analysis, both remotely and on-site
• Act as the first point of contact to contractors
• Analyze recurring issues and provide feedback to the engineering teams
• Prepare, organize, and plan your own technical activities
What You’ll Bring
• Minimum of 6 years of experience as a technician in the electrical engineering field, experience in a field-based role is a plus
• Possession of the Israeli Electrical license – Engineer – "Hasmelahi/Mehandes" is a must
• Experience with Low, Medium and High Voltage electrical systems,
• A passion for renewable energy
• Excellent communication skills and ability to work independently, motivated and a proactive attitude
• Flexible towards travelling
• Willingness to work non-routine work hours (including weekends and public holidays) when required is a must
• Fluency in Hebrew and a good command of English
• Valid driver’s license
